Contact information and operating hours

Hours of Operation: Monday - Friday, 6 am - 5 pm PST

Please note that Guideline hours of operation follow stock market holidays.  

Participant Support

Our customer success team is happy to provide support to participants via email support@guideline.com, through chat or by phone at (888) 344-5188. The participant chat feature can be found within participant dashboards by clicking the “Help” button at the bottom right hand corner of any account page.

Plan Administrator Support

For questions related to administering and managing plans after first contributions, Plan Sponsors and other Administrators can email clients@guideline.com or call 888-228-3491 ext. 2 to reach an account manager.

Plan Onboarding Support

If you are in the process of setting up your Guideline 401(k) plan you can email onboarding@guideline.com or if you would like to discuss your company’s options and learn more about plan design email hello@guideline.com. Our Sales team can also be reached by phone at 888-228-3491 ext. 1.