Support contact information and operating hours

Hours of Operation: Monday - Friday, 6 am - 4 pm PST

Please note that Guideline hours of operation follow stock market holidays.  

Participant Support

Our customer success team is happy to provide support to participants via email by submitting a ticket through this form or by phone at (888) 344-5188.

Plan Administrator Support

For questions related to administering and managing plans after first contributions, Plan Sponsors and other Administrators can email clients@guideline.com or call 888-228-3491 ext. 2 to reach an account manager.

Plan Onboarding Support

If you are in the process of setting up your Guideline 401(k) plan you can email onboarding@guideline.com or if you would like to discuss your company’s options and learn more about plan design email hello@guideline.com. Our Sales team can also be reached by phone at 888-228-3491 ext. 1. 

 

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