Hours of Operation: Monday - Friday, 6 am - 5 pm PST
Please note that Guideline hours of operation follow stock market holidays.
Our customer success team is happy to provide support to participants via email firstname.lastname@example.org, through chat or by phone at (888) 344-5188. The participant chat feature can be found within participant dashboards by clicking the “Help” button at the bottom right hand corner of any account page.
Plan Administrator Support
For questions related to administering and managing plans after first contributions, Plan Sponsors and other Administrators can email email@example.com or call 888-228-3491 ext. 2 to reach an account manager.
Plan Onboarding Support
If you are in the process of setting up your Guideline 401(k) plan you can email firstname.lastname@example.org or if you would like to discuss your company’s options and learn more about plan design email email@example.com. Our Sales team can also be reached by phone at 888-228-3491 ext. 1.