Support contact information and operating hours


We’re currently experiencing an extremely high volume of requests. Rest assured we will respond to each and every person. However, this also means that you may experience a significant delay in response times from our team. Please do use our Help Articles to get answers to your questions straight away. We thank you for your patience.


Hours of Operation: Monday - Friday, 6 am - 4 pm PST

Please note that Guideline hours of operation follow stock market holidays.  

Participant Support

Our customer success team is happy to provide support to participants of 401(k) plans via email by submitting a ticket through this form

Plan Administrator Support

For questions related to administering and managing plans after first contributions, Plan Sponsors and other Administrators can email 

Plan Onboarding Support

If you are in the process of setting up your Guideline 401(k) plan you can email or if you would like to discuss your company’s options and learn more about plan design email


For questions regarding an Employer Sponsored SEP IRA plan, support is only offered via email at this time. Please contact us at


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