We’re currently experiencing a high volume of requests. Rest assured we will respond to each and every person. However, this also means that you may experience a delay in response times from our team. Please do use our Help Articles to get answers to your questions straight away. We thank you for your patience.
Hours of Operation: Monday - Friday, 6 am - 4 pm PST
Please note that Guideline hours of operation follow stock market holidays.
Our customer success team is happy to provide support to participants of 401(k) plans via email by submitting a ticket through this form.
Plan Administrator Support
For questions related to administering and managing plans after first contributions, Plan Sponsors and other Administrators can email firstname.lastname@example.org
Employer Onboarding Support
If you are in the process of setting up your Guideline 401(k) plan you can email email@example.com or if you would like to discuss your company’s options and learn more about plan design email firstname.lastname@example.org.
For questions regarding an Employer Sponsored SEP IRA plan, email us at email@example.com.