How do I set up two-step verification?

Two-step verification adds an optional additional layer of security when you log in to your Guideline account.   

First, download an authenticator app on your phone, such as Authy or Google Authenticator. Next, select “Set Up” from the Two-Step Verification page of your Guideline dashboard and scan the barcode with your authenticator app. Finally, enter the 6 digit code from your authenticator app. 

Once two-step verification is set-up, you’ll need to enter the verification code from your authenticator app when logging in to your Guideline account, along with your account password. The code will never be sent via text or email. 

To disable two-step verification, log into your Guideline dashboard and select the trashcan icon on the Two-Step Verification page of your Guideline dashboard

If you lose access to your authentication app, or have since changed the device used to set up two-step verification for your Guideline account, contact us to discuss next steps for accessing your account and resetting two-step verification for your new device. You may be asked to provide additional information, such as your date of birth and date of hire (or if applicable, date of dismissal) for account verification purposes.

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