Why am I missing email addresses for employees on my roster page?

There are four common reasons employees are missing emails:

#1. Their email addresses aren’t in your payroll system. You need to go into your payroll system and assign email addresses to your employees. If your payroll provider is a 360 integration partner, you will need to wait up to 24 hours for the updates to sync to Guideline. If you are using a 180 payroll sync provider or you have a self-service plan, you should enter the email addresses in your payroll provider platform as well as utilize the missing information task on your Guideline administrator dashboard to enter the email addresses directly into Guideline.

#2. Employees are assigned the same email address. This can often happen when employees are using shared email addresses, such as dismissed employees using admin@companyname.com, or when company-issued emails are reassigned to a new employee after a former employee leaves the company. Log-in to your payroll account to check if your employees are sharing the same email address with any other active or dismissed employees. If this is the case, you will need to assign each employee their own unique email address, as required by our Terms of Service. If your payroll provider is a 360 integration partner, you’ll need to wait up to 24 hours for the updates to your payroll account to sync to Guideline. If your payroll provider is a 180 payroll sync provider or you have a self-service plan, you should enter the new email addresses in your payroll provider platform, as well as utilize the missing information task on your Guideline administrator dashboard to enter the newly assigned email addresses directly into Guideline.

#3. Your payroll service does not integrate with Guideline. As a result, you must manually add the emails into your Guideline roster. The emails you enter cannot be the same for more than one employee at your company.

#4. Your employee may have an existing Guideline account from a previous company. If this is the case, you will need to submit a support ticket for us to merge the accounts.

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