How do I request a hardship withdrawal from Guideline?
Updated over a week ago

If you’re eligible for a hardship withdrawal, you can submit a request directly from your Guideline dashboard. Once you’re logged in, click on the Transfers option in the main menu, then access the Hardship withdrawals page to find the application.

Please note this page will only be accessible if you do not have any pending applications.

Hardship withdrawal timeline

Once Guideline receives your hardship withdrawal application, it can take up to 7 business days for us to review your request.

You’ll receive an email notification to let you know if you’re approved. If so, you’ll also receive a final notice when your funds are on the way.

Please expect about 7-10 business days to receive checks through USPS mail. If you elected to receive the funds via direct deposit or ACH, please allow 2-3 business days for the funds to settle in your bank account.

Documentation needed for the application

You do not need to submit any documentation with your application to prove that you meet all of the qualifications to take a hardship withdrawal. As part of the application, you will certify that you meet all of the requirements to receive a hardship withdrawal.

You will be responsible for saving any documentation necessary to prove that you met the requirements (e.g., bills, invoices, legal documents) and providing such documentation in case of an IRS audit.

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