If you submitted a distribution request for either a cash withdrawal or an outbound rollover, we will process the transaction as quickly as administratively feasible.
Once your request is submitted, you will receive an email with an expected timeline and another email when your payment is ready to be sent.
Processing generally takes about 7-10 business days; however, certain scenarios may require us to seek additional information, which can cause delays.
After the distribution is processed, we’ll send the funds to you or your new financial institution, based on your request. Timelines for delivery can vary depending on the type of distribution and delivery method, but here’s what you can typically expect.
Cash withdrawal
Once your distribution request has been processed, you can typically expect your cash withdrawal within the following timelines:
ACH: 2-3 business days
Check: 7-10 business days
Outbound rollover
Your outbound rollover check will be delivered via USPS addressed from the custodian, Benefit Trust Company.
After your request has been processed, here’s when you can expect your check to be delivered:
To your address: 7-10 business days
To your new financial institution: 10-12 business days
Note that the day your new financial institution receives the check may not be when it is deposited. To verify the status of your deposit, you may wish to contact your new provider directly.
If you do not receive confirmation that your check has arrived after 15 business days of receiving our processing confirmation email, please contact your financial institution for an update. It’s possible the provider received your check but did not send a notification.
If your new provider has not received your funds within this time frame, contact our distribution line at (888) 498-2766 or via email support@guideline.com, and we can look further into the issue.
Please note, checks are sent via standard USPS mail. Therefore, we do not have a tracking number we can provide.