Payroll mistakes or adjustments happen for a variety of reasons. But luckily, you can make changes to previously submitted payroll reports right from your Guideline administrator dashboard.
Before you submit a payroll correction request, we recommend reviewing our list of permissible correction reasons.
How to correct payroll reporting errors
1. Go to your Guideline administrator dashboard, and navigate to the Payroll tab. Then, select the “Edit deduction amounts” button.
2. Adjust the deduction amounts as needed, and click “Continue.” When making corrections, adjust to the amounts withheld on paychecks.
3. Review and confirm your corrections, then click “Submit corrections” on the next screen.
Updating misreported gross wages
If you identified that a report declared incorrect gross wages, no immediate action is required to correct them. Instead, Guideline will ask you to confirm all gross wages earned for every employee in the following year the pay has been reported.
Correcting misreported pay dates
If you inadvertently misreported the pay date on any processed payroll runs, please reach out to clients@guideline.com to request an update.
Payroll correction timing
Same day. If you update your payroll report before 8:00 p.m. PT on the day the report was submitted, it will process that day. This will update the amounts to be pulled from the company bank account on file before we initiate our ACH pull.
After the payroll date. If a discrepancy in the payroll report is identified after 8:00 p.m. PT on the day the payroll report was submitted (and after we collected amounts for that payroll run), then you can make corrections only after the payroll status shows as “Completed,” which may take 2-3 business days.
If any funds need to be reversed as a result of the payroll adjustment, Guideline will return it as “plan cash,” which must be used to offset the next contribution made. You can learn more about what happens to the funds after a payroll correction and contribution reversal here.